Monzo UK takes data protection seriously and this policy explains what information we collect, why we collect it, and how we keep it safe. It applies to every visitor and registered player using our platform, whether through browser or app.
We gather data at different stages of your relationship with us, from your first visit through to ongoing account activity. The categories below cover the main types of information involved.
Every piece of information we hold serves a specific purpose tied to running Monzo Casino safely and lawfully. We don't collect data beyond what's needed for these purposes.
Verification checks rely on identity and contact data to confirm you're eligible to hold an account under UK Gambling Commission rules. Financial data supports transaction processing, fraud prevention, and compliance with anti-money laundering regulations. Account activity data helps us track promotional eligibility, resolve disputes over balances, and improve the games and features on offer. Technical data supports site performance, security monitoring, and a smoother experience across devices.
Under UK GDPR, online casino Monzo relies on several lawful bases depending on the type of processing involved.
Basis | Applies To |
|---|---|
Contractual necessity | Account setup, transactions, promotional fulfilment |
Legal obligation | KYC checks, AML monitoring, licensing compliance |
Legitimate interest | Fraud prevention, site security, service improvement |
| Contractual necessity |
|---|
| Account setup, transactions, promotional fulfilment |
| Legal obligation |
|---|
| KYC checks, AML monitoring, licensing compliance |
| Legitimate interest |
|---|
| Fraud prevention, site security, service improvement |
| Consent |
|---|
| Marketing communications, optional cookies |
All data passing through Monzo login travels over encrypted connections, using 256-bit SSL across every transaction and login. Access to personal and financial records is restricted to staff who need it for their role, and we run regular checks to confirm our systems meet current security standards. Payment details are processed through verified, secure gateways rather than stored directly on our own servers wherever possible.
We share information only where necessary and never sell personal data to third parties for marketing purposes. Sharing occurs in the following circumstances:
Monzo Casino uses cookies to run core site functions, remember your preferences, and understand how players use the platform. You can manage cookie settings through your browser at any time, though disabling certain cookies may limit some site features.
We keep personal data only as long as necessary for the purposes described above, or as required by UK gambling and financial regulations, which typically mandate retention periods of several years following account closure. After this period, data is securely deleted or anonymised.
As a UK resident, you hold several rights over your personal data under UK GDPR. These include:
To exercise any of these rights, contact our support team through live chat, the help centre, or email.
Monzo UK does not knowingly collect data from anyone under 18. Age verification forms part of our standard registration and KYC process, and any account found to belong to a minor will be closed immediately with associated funds handled in line with regulatory guidance.
We may update this policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated through your account or by email, and continued use of the platform after an update constitutes acceptance of the revised terms.
Questions about this policy or how your data is handled can be directed to our support team via live chat or email at help@monzocasino.com. We aim to respond to all data-related enquiries promptly and within statutory timeframes.
